Refund policy

Returns

• We accept returns within 30 days of delivery.

• Items must be unworn, unwashed, and in original condition with tags attached.

• Sale or clearance items are non-refundable unless defective.

• Return shipping costs are the customer’s responsibility unless the item is defective or we made a mistake.

Refunds

• Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within 5–10 business days.

• Original shipping fees are non-refundable.

Exchanges

• We offer free size exchanges within 30 days, subject to availability.

• To initiate an exchange, contact us at [info@onenamestore.com] with your order number and the item you'd like to exchange.

Damaged or Incorrect Items

• If you received a damaged or incorrect item, please contact us at [Your Email] within 7 days of delivery.

• Include your order number and photos of the item.

How to Start a Return

Email us at [info@onenamestore.coml] with the subject "Return Request – Order #[Your Order Number]". We’ll guide you through the next steps.